Except for custom or specially manufactured electrical products and equipment, materials may be returned for credit within 30 days from the date of sale so long as said equipment, materials have sustained no visible damage, wear or tear, include original undamaged manufacturer's packaging with all packaging materials, and are presented with a receipt as proof of purchase. After 30 days, but no later than 90 days from the date of purchase, Customer shall receive a refund or replacement, subject to a 20% restocking fee. After 90 days, no returns shall be accepted. Authorized returns in good, saleable condition are credited at invoice price. All custom or special manufactured ordered, non-stock merchandise including wire, sealtite and pipe cuts may not be returned. Customers are required to bring all materials they wish to return back to our location where material was purchased or delivered from. Our drivers are not allowed to pick up any material for return from the job site. If you have any additional questions or concerns about our return policy please give as a call at (847) 801-5010 and chose option number 2.